This unit involves the skills and knowledge required to provide revenue protection measures during transport operations, in accordance with operational procedures.

It includes preparing for revenue protection activities and implementing revenue protection procedures.

Work is performed under some supervision, generally within a team environment. It involves the application of routine procedures and regulatory requirements when providing revenue protection measures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for revenue protection activities

1.1

Strategies to check customer ticketing are confirmed

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities in accordance with organisational procedures and policy

1.5

Staff are briefed on strategies for checking customer tickets

2

Implement revenue protection procedures

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

calculating fares

communicating effectively with others

completing relevant documentation

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating barriers

reading and interpreting relevant instructions, procedures and information

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

validating tickets

working collaboratively with others when providing revenue protection measures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

concessional privileges

customer service requirements

fare structures

organisational policies and workplace procedures

organisation’s transport services

relevant state/territory revenue protection regulations and requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines

relevant workplace procedures

risks and hazards when providing revenue protection within a transport system and related precautions to control the risk

timetables

typical problems that can occur when providing revenue protection measures and appropriate action that can be taken to prevent or solve these problems.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.